Refund policy

We strive to ensure customers are satisfied with all our products. We have outlined our refund policy below:

 

Refunds and Returns

As we provide beverages, we are not able to accept returns. Instead, once we understand the issue, if appropriate, we will refund the affected items directly to your original payment method if that is what you prefer. Approved refunds are typically processed within 5–10 working days. Refunds are assessed on a case-by-case basis to ensure fair use of this policy.

Replacements

If you’d rather receive replacement cans instead of a refund, then do let us know when you email us and we can arrange to send you a replacement.

Damaged, faulty or incorrect goods

If your drinks arrive damaged, faulty, or incorrect, please let us know within 7 days of delivery by emailing shop@teaarchives.co.uk. To help us understand the issue, we may ask for a photo or two. From there, we’ll decide the best solution, whether that’s sending you a replacement or arranging a refund.

Subscription Cancellations

Monthly plans: You can cancel your subscription at any point before the next billing date. If you cancel on the day of delivery, the change will apply from your next delivery date.